Help and FAQ

Jom helps you find events in Malaysia, plan the night with friends, and get tips from people who were there. Tickets are sold by the official sellers: Jom links you to them.

Use your Malaysian mobile number and the 6-digit code we send by SMS, or Google or Apple. On a computer, sign in with your number, or scan the code on the web sign-in page with the app (Me, Sign in on a computer).

Go-Buddy, 21+ and women-only squads, and individual organizers need a verified identity, so everyone you meet there is real. The check uses your MyKad or passport and a live selfie through a licensed provider. Jom keeps only the result, never the photos of your ID.

A squad gathers people for a group deal or just to go together. Join one, or start one with a target size and a deadline. There is no payment in Jom yet: everyone pays at the venue. The host checks members in at the meeting point.

Buy tickets only from the official seller shown on the event page. Safe resale isn't open yet, so posts selling tickets are blocked. Never transfer money to a stranger for a ticket.

Meet new people in public places, share your plan with someone you trust, and report or block anyone who makes you uncomfortable. Safety reports are reviewed within 4 hours. In an emergency, call 999 or 112.

Your event history is private and your Going list is for friends only, unless you change them in Settings. You can delete your account in Settings: it is removed within 30 days, and signing back in before then keeps it.

Open the organizer portal on the web (For organizers). Companies are checked with their SSM number, individuals with an identity check. Once verified, you can publish events, pin announcements, and see your ticket-link clicks.